Refund policy

Return and Refund Policy — HealthLeaf

For questions about returns, please contact healthleaf.costumerservice@gmail.com.

Right of withdrawal

As a consumer, you may cancel your purchase without giving a reason within 14 days of receiving the last item in your order. To exercise this right, email us within that period and include your name and order number. After notifying us, you have a further 14 days to return the items.

Return address

HealthLeaf
Postjesweg 611
1062 JW Amsterdam
Netherlands

Return costs and item condition

You are responsible for the direct cost of returning items when exercising your right of withdrawal. Please handle items carefully. You may inspect them as you would in a physical store. You may be responsible for any reduction in value caused by handling beyond what is necessary to assess the items.

Refunds

If you withdraw from the entire order, we will refund the purchase price and the cost of standard delivery. Additional costs for a more expensive delivery option you selected will not be refunded.

We will issue your refund within 14 days of receiving your withdrawal notice, using your original payment method unless otherwise agreed. We may withhold the refund until we receive the returned items or you provide evidence that you have sent them back, whichever occurs first.

Damaged, defective or incorrect items

If you receive a damaged, defective or incorrect item, please contact healthleaf.costumerservice@gmail.com so we can arrange an appropriate solution. The return-cost rules for ordinary withdrawal do not affect your statutory rights regarding faulty items.